Passionate about designing and delivering digital products and services; creative about innovation; centric about customers, with a belief that all good value propositions come from well-executed insight.

I have worked extensively as a B2B/C Agile Digital Product & Delivery Lead across central UK Government departments and several industries within the private sector (at start-ups, SMEs & global corporations). I have designed, led the delivery of and launched digital products / services, from mobile apps, products improvements to new end-to-end global propositions. With a strong background in business analysis, delivery management and in digital transformation consultancy for small to large logos, I believe I can add significant value to the wider needs of projects, easily support and seamlessly engage in the broader needs of an organisation.

Core Competences

Recommendations

"I truly enjoyed working with Paul. He is a creative Product Manager with a big heart for Marketing information and Data cleaning. His good sense of humor helps him drive his projects tight and on time" — Cato Syverson, CEO, Creditsafe
"Paul is of course technically highly credible and focused, yet he presents and maintains a clear and business-holistic view of a project. Paul's approach is in unique and valuable in that it significantly reduces project risk and increases the level of creative problem solving." — Pratap Singh, New Product Development Manager, LexisNexis
"I had the pleasure of working with Paul during my time at LexisNexis. I was impressed with his passion for getting ideas to market quickly. He completely "gets" the UX process and is focused on ensuring the customer is at the centre of product development so that a high quality product release results in commercial success." — Rachel O'Connor, UX Consultant, LexisNexis
"It was a great pleasure to work closely with Paul on a number of challenging projects at Ascend. He was able to seamlessly translate conceptual thinking and user journeys into a language that the development and technical team could work from. I aspired to his drive, vision and passion to get things done and his credible ability to fully manage the features wish list and product versions with great co-ordination." — Lokesh Honnebagi, Application Delivery Manager, Ascend Worldwide
"Working with Paul has been an exceptionally enjoyable experience. We have worked very closely on demanding project and in a very challenging environment. I aspired to his drive, vision and passion to get things done and his credible ability to fully manage all that was assigned to him. Paul has a great bank of experience behind him, strong process knowledge and communications skills as well as a great personality and natural leadership style which was greatly appreciated by all who were working with him. Paul would be a great asset to any organization. Good Luck Paul." — Mariola Azarko, QA Manager, Imprima
"Paul is a engaging and extremely knowledgeable Product Manager that I had the privilege to work with at Imprima. Paul brings with him a passion for getting to the heart of change and by being like this makes the business want to stand up and listen. I hope to have the opportunity to work with Paul again in the future." — Siobhan Coster, Information Security Manager, Imprima
"Paul is not only an knowledgeable and highly experienced Product Manager but also an inspiring perfectionist. Paul is self motivated, hardworking and applies his expertise to finding a solution for a problem. Paul is an insightful, reliable, wise and open minded professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. His passion and enthusiasm makes Paul a great asset to any company!" — Amal Ahmed, Marketing Manager, Imprima
"Paul was the delivery manager of a cross-functional digital service delivery team of 12+ strong at the Education and Skills Funding Agency. He was passionate and engaged with the agile SCRUM/ kanban fundamentals. He helped to improve the team’s velocity, process flow of the agile boards and overall quality of the stories. This helped to harmonise the team to consistently deliver high quality digital solutions. I would recommend Paul for any future roles." — Aaron Robinson, Lead Developer, Skills Funding Agency
"I worked closely with Paul as a BA on the Department’s core global CRM systems which is used critically to grow and promote UK international trade and investment. Paul’s energy, drive and rich product management insight help to drive through the successful design and deployment of the next stage of the service vision, under very challenging circumstances. I would highly recommend Paul for future product management roles. Thank you Paul for being a great mentor and guiding me towards my career progression within product management." — Nandu Dalaw, Business Analyst, Department for International Trade
"Paul is a brilliant Product Manager; possessing all the qualities needed for this role. He has a wealth of academic experience accompanied by excellent interpersonal skills, enabling him to deal with colleagues of all levels with ease. Paul is passionate about the product and ensures the highest standard from the design phase all the way through to go live. Extremely focused, having superior knowledge of the product, paying great attention to detail, and totally dedicated to getting the job done – always willing to go the extra mile to succeed. On a personal level Paul has amazing positive energy that is uplifting, he is generous, approachable and helpful to other team members. I enjoy working on the same team as Paul and would love to work with him again." — Laura Groves, Test Analyst, Medicines & Healthcare products Regulatory Agency
"Working with Paul has been an absolute pleasure. His approach to his workload and delivery of the project has allowed the team to lean on him for concise and well thought out strategic direction. Professionally, working with Paul has taught me how to manage users and their expectations. Paul's' knowledge of general delivery of digital services and Government Digital Services has allowed the project to align itself to these standards. Having attended Paul's discovery sessions was a true eye opener and demonstrated how you truly lead a discussion and getting a result whilst always taking the users on the ride with you. Personally, I can approach Paul with any queries knowing I will get an answer that is backed up by years of experience and expertise. His support, dealing with difficult personalities gave me the confidence to persevere in my approach and eventually reach a goal which benefited the project as a whole. His mentor-ship has always been welcomed and his guidance is always constructive. " — Mandeep Bhambra, Test Lead, Medicines & Healthcare products Regulatory Agency
"Paul is highly passionate about product management and delivering a quality product. He is a motivated and self-driven individual and highly experienced in digital transformation and delivery of digital services. I was particularly impressed by his ability to plan and facilitate discovery sessions and workshops, coach product owners into developing a product mindset, and ability to translate product discovery into a strategic user-centric product roadmap. He has been a great mentor to me, and I would highly recommend Paul for any future roles." — Shivani Padmanabhan, Delivery Manager, Medicines & Healthcare products Regulatory Agency

Experience

  • Career Break

    DATES:

    January 2021 - April 2021

    PROJECTS:

    Renovating victorian houses, working on my projects, and a better well-being.

  • Product Manager

    Building a stronger, greener future by fighting coronavirus, tackling climate change, unleashing innovation and making the UK a great place to work and do business.

    DATES:

    November 2020 - January 2021

    PROJECT:

    The recognition of professional qualifications and regulation of professions, a directorate of BEIS, is there to support professionals, their industries and recognised qualifications in the UK.

    ROLE:

    The role was to complete on a Discovery, determine the high-level design of a new digital register service, establish its core capabilities, and map out / execute the design-build of alpha prototypes in a fast-paced collaborative environment (building a strong dynamic with a 3rd party digital agency).

  • Digital Lead, Product Manager & Business Analyst

    The Medicines and Healthcare products Regulatory Agency regulates medicines, medical devices and blood components for transfusion in the UK.

    DATES:

    April 2018 - October 2020

    PROJECT:

    Part of the Department of Health & Social Care, the agency has a need to develop their Clinical Practice Research Datalink's (CPRD) Interventional Research Service Platform so that it becomes a scalable well organised service, capable of running multiple clinical and or questionnaire studies concurrently.

    ROLE:

    The role was to design and lead on a new enhanced service that will provide business required rigorous quick feasibility assessments for interventional research proposals, help with protocol design as well as uniquely create, configure and monitor ongoing clinical studies in an efficient manner. Further, to undertake an investigation to valiadate the potential of 5 producs being merged into 1.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • CRM Product Manager

    The Department for International Trade secures UK and global prosperity by promoting and financing international trade and investment, and championing free trade.

    DATES:

    January 2018 - April 2018

    PROJECT:

    The Department for International Trade has a need to improve the user experience, capabilities and features of their new core global DataHub CRM system, which is used critically to grow and promote UK international trade and investment.

    ROLE:

    To design and implement a roadmap for their new global services and deliver on the next stage of the service vision.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Product Manager & Delivery Lead

    HMRC is the UK’s tax, payments and customs authority, and have a vital purpose: to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

    DATES (on behalf of Cap Gemini):

    August 2017 - November 2017

    PROJECT:

    HM Customs has a need to improve their existing import and export service to support the implication of Brexit, update and reform outdated systems and services.

    ROLE:

    I set-up and run several projects in Discovery and Alpha for HM Customs Import / Export Service and installed Government Digital Services (GDS) best practices and ways of working. Working in a collaborative full agile environment I led 2 Discoveries and Alpha in the design of all the new digital elements of the new UK Customs Import & Export Services, implementing and mentoring on GDS style ways of thinking and working to make this happen across the programme.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Transformation Consultant

    Methods (now Methods Professional Services), a fast growing digital consultancy company that provides a range of end-to-end digital transformation services.

    DATES:

    July 2015 - August 2017

    PROJECTS:

    Multiple across UK Government.

    ROLE:

    Multiple, but mainly as Digital Product & Transformation Lead in setting up and running complex and high profile digital programmes across central UK Government and Agencies.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Delivery Lead

    Part of the Department for Education, the Skills Funding Agency (SFA) funds skills training for further education (FE) in England. The SFA supports over 1,000 colleges, private training organisations, and employers with £3.2 billion of funding each year.

    PROJECT DATES (on behalf of Methods Professional Services):

    2017

    PROJECT:

    The Skills Funding Agency has a requirement not only to continue offering new and improved digital services to education providers but also to pass their Government Digital Services (GDS) Beta to Live assessment.

    ROLE:

    I was hired as the Delivery Manager to on-board, harmonise and orchestrate a full cross-functional agile team to deliver against an aggressive digital roadmap. I designed and introduced a new delivery approach which dramatically improved governance, quality and delivery speed. I influenced the team and the organisation to improve the way of working. The change saw a complete positive change in team and moved from a period of storming to an optimal level of performance within a short time period.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Delivery Lead & Senior Business Analyst

    HM Land Registry provides title registers (property title deeds), title plans (boundary maps) and flood risk reports for more than 23 million registered properties in England and Wales and about 2.5 million registered properties in Scotland.

    PROJECT DATES (on behalf of Methods Digital):

    2017

    PROJECT:

    To respond directly to Government objectives the Land Registry created business plans that outlined its strategic direction for the next five years. This included the delivery of new digital services, automation of customer processes, release of open data and modernisation of technologies. Their ambition is to modernise the business through a strategically aligned transformation portfolio that provides a number of efficiencies, economic and social benefits.

    ROLE:

    My responsibility was as dual Delivery Lead and Senior Business Analyst. This involved validating this strategic ambition and roadmap, their capacity-capability needs, and technological infrastructure to enable this vision. The organisation was reviewed from board to case workers to recommend a programme of change and robust operating model to support and survive an aggressive 5-year development and growth plan.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Delivery Lead & BA

    The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers.

    PROJECT DATES (on behalf of Methods Digital):

    2016

    PROJECT:

    DWP’s ‘Technology Group' has a need to break their ‘monolith’ systems and move towards consumption of more utility technologies that would increase their flexibility to adapt to evolving user needs and capitalise on standardised, cheaper commodity technology products.

    ROLE:

    I carried out analysis of the technology estate across 26 DWP services. This provided the evidence to drive recommendations of service offering redesign around customer circumstances; standardise their service offering, operations and user journeys around a common service pattern, to increase efficiencies across its high cost services; standardise, simplify and share delivery of capability needs across services; reduce duplication of technology delivering similar capability needs (average of 31 technologies delivering each group of capability needs); increase the amount of commodity technologies they use (87% of technology is ‘custom’); reduce technology costs across its high cost services. Advised the board on the digital business model transformation roadmap, leading to a review and realignment of their transformational priorities over the next 3 years.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Transformation Delivery Lead

    The Scottish Government is responsible for the economy, education, health, justice, rural affairs, housing, environment, equal opportunities, consumer advocacy and advice, transport, taxation in Scotland.

    PROJECT DATES (on behalf of Methods Digital):

    2015 & 2016

    PROJECT:

    The Scottish Government has new powers over the management and delivery of the social welfare services in Scotland. They have a need to delivery an array of new digital services to support this.

    ROLE:

    As the Delivery Lead I led a Discovery for the new Social Welfare service for Scotland and Alpha prototype to understand what the service is today and what the new service would look like, and build a prototype to prove successfully the findings of discovery. This was achieved using shared technologies and common capabilities to deliver on 3 different services. Also led the first 3 digital transformation discoveries of licensing, the civil legal, dispute resolution services and the information sharing capability across the Scottish criminal justice system.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Delivery Lead

    The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this endeavor since 1782. As such, the Home Office plays a fundamental role in the security and economic prosperity of the United Kingdom.

    PROJECT DATES (on behalf of Methods Digital):

    2016

    PROJECT:

    The Home Office had a desire to migrate the active directory of over 3,000 of its users onto a cloud platform to save money and to improve flexibility and sustainability of employee support service.

    ROLE:

    As Delivery Manager I was responsible for ensuring the target environment was ready for the migration from current to target.

  • Digital Product Manager

    NHS England is an executive non-departmental public body of the Department of Health. NHS England oversees the budget, planning, delivery and day-to-day operation of the commissioning side of the NHS.

    PROJECT DATES (on behalf of Methods Digital):

    2015 & 2016

    PROJECT:

    NHS had a need to improve the process of quality surveillance of NHS services across the UK.

    ROLE:

    As Product Manager I designed and delivered on a new quality assurance portal to improve the monitoring of clinical performance of hospital services. This position involved working with all stakeholders to derive user needs and requirements into development. The work involved working closely with the team to ensure delivery was on-time and solution fit for purpose.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Product Manager

    The School of Veterinary Medicine, University of Surrey aims to inspire and educate veterinary professionals who will advance veterinary medicine to meet the needs of a changing world.

    PROJECT DATES (on behalf of Methods Digital):

    2015

    PROJECT:

    The veterinary school saw a need and an opportunity to develop a tablet app that Vets could use to record easily and quickly the results of animal postmortems, for which such data could be tracked and monitored by the Department of Heath & Social Care to quickly detect outbreaks of animal viruses and diseases.

    ROLE:

    Led the analysis, design, development and launch of a revolutionary new android Tablet app for pathologists.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Product Manager

    The department brings together responsibilities for energy and climate change.

    DATES:

    July 2014 - July 2015

    PROJECT:

    UK Government’s at the time had ambitious long-term initiatives to upgrade the energy efficiency in all UK homes. The initiative presented digitally were siloed and hard to find by users, so there was a need to consolidate many customer journeys and offerings.

    ROLE:

    As a Product Manager I designed and drove forward an end-to-end and engaging consumer-centric digital journey that brought together all of the many and varied Government Household Energy Efficiency (HEE) programmes at the Department of Energy and Climate Channge (now BEIS); a self-service tool to determine which of the many of the HEE grants available could be applied for based on specific consumer needs and eligibility. The evidence based designs received appraisal but the project was put on hold with the uncertainty of the General Election at the time.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Digital Product & Delivery Manager

    A leading data rooms and financial documents provider; helps financial organizations to complete global transactions.

    DATES:

    Nov '13 - Apr '14

    PROJECT:

    Imprima had a need to for a new Product Management Department to be set up, instill Agile SCRUM practices and improve their on-line offering.

    ROLE:

    Outlined a visionary product strategy for the business. Developed a strong customer-focused product roadmap to support the vision, prioritized roadmap and releases, managed in JIRA. Identified gaps in core product (iRooms) capability, designed complex features to deliver on a more enhanced competitive offering, Launched iRooms on mobile and tablet. Joint role as SCRUM Master and Product Owner to set up and roll out product and agile processes, which including mentoring, training in agile delivery across all teams across Europe and removing barriers to help them to deliver.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Product Delivery Manager

    A leading global IT company delivering consultancy, systems integration, transactional and managed services.

    DATES:

    July '12 - Nov '13

    PROJECT:

    Various software, digital and migration projects across multiple sectors.

    ROLE:

    Built strong B2B/C £Ms businesses cases supported by strong analytics & customer research in: Common Transactional Services Platform, Managed Payments UK, eGov –Ethos Authenticator, Transport – UK Train Companies CRM system to MS Dynamics, Transaction Schemes & Self Services–Hotel B2B Booking Platform & Express Reception. Delivered on a new idea investment process for HTTS from idea conception to project approval, directed and guided other Product Managers to deliver on short term projects & product strategic roadmap. Championed the delivery of collaboration software in HTTS and global product offerings into the UK.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Product Manager / Champion

    LexisNexis (A Reeds Elsevier FTSE100 Company). A leading global provider of specialist information and professional services to the legal community worldwide.

    DATES:

    Dec '11 - July '12

    PROJECT:

    Lexis Nexis had a need to bring to the market a new digital legal intelligence product for law firms.

    ROLE:

    Spearheaded research and innovation for LexisNexis Visualfiles work-flow offering. Responsible for budget & project resources. Delivered on a well-received business case for this multi-million-pound revolutionary collaboration solution for tier law firms nationwide, which included the full proposition and investment summary. Drove forward & directed a team of experts to deliver on all aspects of this solution from customer insight, functional requirements, wire-frame prototype to cost benefit analysis exercises & reporting to senior leadership.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Product Development Manager

    A leading SME provider of specialist information and consultancy services to the global air transport industry.

    DATES:

    Dec '09 - Dec '11

    PROJECT:

    Ascend had a desire to bring a suite of new digital products to the financial, leasing and insurance verticals worldwide.

    ROLE:

    Researched, designed & launched Data Feeds globally and a revolutionary financial work-flow product, Aviation Exchange; two successful products that embed further into user core business processes. Analysed and mapped user needs and journeys into product concepts and stories / light specifications; delivered fresh workable wire-frame designs and rapid prototyping to iteratively feedback with users to deliver faster MVP to market. Maintained geographically dispersed team synergy through open dialog and constant collaboration to ensure effective direction and cooperation of US, Asia & UK teams to deliver product roadmap on time. Designed & delivered precise launch plans, user guides, test scripts & schedules; owned the project cycle from conception to launch with associated project risks & issues; prepare sales teams to hit growth margins. Introduced a company-wide Agile NPD process for rapid prototyping to market and delivery of new solutions.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

  • Group Product Manager

    Fast growing SME and provider of on-line B2B business & financial information provider globally.

    DATES:

    Jan '07 - Feb '09

    PROJECT:

    Creditsafe had a need to expand globally with an array of new digital solutions.

    ROLE:

    As Group Product Manager I shaped digital roadmap, sourced new customer propositions, drew up business cases, launched viable commercial initiatives and developed the company’s pan-European expansion and branding through new market identification and growth opportunities.

    DETAILED ACHIEVEMENTS:

    Refer to the portfolio section to review exactly what I did, how i did it and what the outcomes were, here.

Portfolios

Department for Business, Energy and Industrial Startegy
Under construction
Product Manager
Medicines and Healthcare products Regulatory Agency
View Details
Digital & Product Lead
Department for Intenational Trade
View Details
CRM Product Manager
HM Revenue & Customs
View Details
Product & Delivery Lead
Methods Digital
View Details
Digital Transformation
Skills Funding ASgency
View Details
Digital Delivery Lead
View Details
Digital Lead & BA
Department for Work & Pensions
View Details
Senior Business analyst
Home Office
No Details
Digital Delivery Lead
The Scottish Government
View Details
Digital Delivery Lead
NHS England
View Details
Digital Product Manager
University of Surrey
View Details
Digital Product Manager
Deparment for Energy & Climate Change
View Details
Digital Product Manager
Imprima
Under Construction
Digital Product Manager
Atos
Under Construction
Product Manager
Lexisneix
Under Construction
Product Manager
Ascend
Under Construction
Product Manager
Creditsafe
Under Construction
Group Product Manager

Education

  • Master of Science MSc


    Dates: January 2007 - December 2007

    Course: Advanced Scientific Computation

    Result: Pass

  • Bachelor of Science BSc (Hons)


    Dates: September 1992 - June 1995

    Course: Computer Science

    Result: Pass

  • A' Levels


    Dates: September 1988 - June 1991

    Course: Maths, Computer Science, Law

    Result: A-C

  • G.C.S.E's


    Dates: September 1988 - June 1991

    Course: 9 subjects

    Result: A-C

Professional Qualifications

  • Diploma - International Business Analysis

    July 2017

    Certified Business Analyst

    The Chartered Institute of IT

  • Certificate - Agile Project Management

    April 2015

    Certified Agile Project Management Practitioner

    APMG

  • Certificate - Lean 6 Sigma Green Belt

    March 2015

    Certified Lean 6 Sigma Green Belt Practitioner

    The Knowledge Academy

  • Certificate - Change Management

    March 2015

    Certified Change Management Practitioner

    APMG

  • Certificate - Product Owner

    July 2013

    Certified Product Owner

    Scrum Alliance

  • Certificate - SCRUM Master

    July 2013

    Certified SCRUM Master

    Scrum Alliance

  • Certificate - Prince II Project Management

    February 2007

    Certified Prince II Project Management Practitioner

    AMPG

  • Diploma - Professional Postgraduate in Marketing

    June 2007

    Certified Professional Marketeer

    University of Wales

  • NVQ3 - Business Start-up

    August 2005

    Start-up Business Professional

    University of Glamorgan

  • Diploma - Superior Spanish Course for Foreigners

    May 2003

    Certified Spanish Speaker

    Official School of Languages, Spain

Interests

Concentrate on the journey not on the destination. My journey consists of:

  • Films
  • Socialising
  • TV Series
  • Music
  • Gym
  • Traveling
  • Reading
  • Photography
  • Theatre
  • Spinning
  • Astronomy
  • House Renovation
  • Languages
  • History
  • Meditation
  • Horticulture

Contact

  • +44 (0) 7946327127
  • paul@paulhayes.info
  • paulhayes.info
  • Lambeth, London, United Kingdom
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