This mapping is based on undertsanding the AS-IS process and user current jounryes, their touch points and current pain points.
All personas, their needs and the kind of service they would need were sketched out, including the potential capabilties that would be required to support this service.
The results of this discovery directly drove the decisions around the alpha prototype.
A discovery into a single view for the whole customs decleartion inclluding revamping how duty refrement is manaaged online.
A new approach I proposed to senior executives to deliver new online digital services againt hard brexit time deadlines. This radical change was neeeded at least to compile with GDS guidelines. This approach was acceapted.
A plan to look how digital services were to be managed through Discovery,Alpha and Beta stages.