A stakeholder map outling the users and other who have stake in the service.
Outlining the large user stories that define the users and their oneeds.
The type of groups who will engage and interact with the service.
Thee are list of evidence based capabilities that will support a future QST digital portal, dervied from multiple workshops with various user groups.
Service capabilities in definition.
This was a look at which capabilities would support which parts of the process for which useer groups.
This looked at user outcomes and grouped them with a view of undertanding technologies that would support them.
The QST process conatins a number of core activities. For each user group user needs where identified for each of these activities.
This looked at the capabilities that would be released first to provide the essential value to users in the 1st release.
These are the user stories that would support the Release I of the service.
Example wireframes discussed with users for a basis of discussion how the predetermined capabailities would be incorpoerated into the UI.
Further examples of wireframes discussed with users.
Further examples of wireframes discussed with users.
Further examples of wireframes discussed with users.
Front cover of the Discovery eport presented to senior executives