Understanding the current routes to access information and household energy effeciency programmes and determine eligbility.
Understanding the demograohics and the types of people who would consume the Department's energy initiatives.
Understanding the broader view of users (primary and secondary) and their examples of their obejctives.
Mapping out user needs to drive capabilities and features of a future digital service.
On a wall intearctuive journey map that users and policy makers could approach and provide their thought, ideas and challenges. This was very effective in joining up energy programes and work.
This was to map out a number of assumptions that user have about energy effecieny and how that effect how they would engage / routes to enter into a new coherent digital service.
The discovery was stuctureed and executed in a methodical way to deliver the necessary results within a tight time frame.
Showing and edcuating stakehodlers that the approach delivered evidence based collateral that would directly drive decisions around sevice capabilities and features.
The discovery was suucessful the results of which were written and presented in a report to senior executives.